Return of products:
The store will not be able to accept returns of products once they have been dispensed and delivered to the customer, except for those products that have been supplied in error, do not correspond to the order or have been damaged during transport.
Product returns cannot be made except for very specific conditions:
- The product ordered is not the one requested
- That the product is damaged
Right of withdrawal:
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us
TURRAU
Jorge Miguel Turrau Orduña - 17156217B
Paseo Constitución 29, 1ºB. 50001 Zaragoza
Phone: 600 54 45 10
Email: info@turrau.com
your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form below, although its use is not mandatory.
To comply with the withdrawal period, it is enough for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive method). of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.
You must return or deliver the goods directly to us at Paseo Constitución 29, 1ºB. 50001 Zaragoza, without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
- For the attention of Paseo Constitución 29, 1ºB. 50001 Zaragoza, Telephone: 600 54 45 10 Email: info@turrau.com
- I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)
- Ordered on/received on (*)
- Name of the consumer and user or consumers or users
- Address of the consumer and user or consumers or users
- Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)
- Date
(*) Strike out what is not applicable.
The right of withdrawal will not be applicable to contracts that refer to:
a) The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once Once the contract has been fully executed by the employer, he will have lost his right of withdrawal.
b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
c) The supply of goods made with Copyright ©
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
g) The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the businessman cannot control. .
h) Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .
i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
k) Contracts concluded through public auctions.
l) The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
m) The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.