Frequently Asked Questions (FAQ)

Welcome to the Turrau FAQ page.
Here you’ll find answers to the most common questions regarding our products, shipping, and customer support.
If you need further assistance, feel free to contact us — our team is always happy to help.

1. How long does delivery take?

Our estimated delivery timeline is as follows:

• Processing time: 1–2 business days

• Shipping time: 6–8 business days

• Total estimated delivery: 7–10 business days

For more detailed information, please visit our Shipping Policy

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within USA.
Additional details can be found in our Shipping Policy

3. Where is Turrau based?

Turrau operates from USA and offers a selection of products with shipping available throughout USA

4. What should I do if my item arrives damaged or defective?

If your order arrives damaged or defective, we will provide a replacement at no additional cost.
Please contact our support team and return the item within 30 days of delivery.
More information is available in our Refund and Return Policy

5. Can I cancel my order after placing it?

Yes. Orders can be cancelled within 24 hours of purchase.
To request a cancellation, please contact our customer support team as soon as possible.

6. What is your return policy?

We offer a simple and straightforward return process.
Full details are outlined in our Refund and Return Policy

7. When will I receive my refund?

Once your return has been received and inspected, refunds are typically processed within 7 business days.
Refunds will be issued to the original payment method used at checkout.
For more details, please see our Refund and Return Policy

8. Do your products come with a warranty?

Yes, all products include a 30-day warranty for your peace of mind.
Warranty details can be found in our Refund and Return Policy

9. How can I contact customer support?

You can reach our support team via the Contact Us Page or by emailing info@turrau.com
We’re always happy to assist with any questions or concerns.

10. Do you ship internationally?

At this time, we ship only within USA.
We are actively working on expanding our shipping destinations in the future.

11. Do you have a physical store?

No, Turrau operates exclusively online.
This allows us to focus on quality, efficiency, and competitive pricing.

12. Do you accept bulk or wholesale orders?

Yes, we do accept bulk and wholesale orders.
Please contact our support team for personalized assistance and pricing details.

13. How can I exchange an item?

If you would like to exchange an item for a different size or model, please follow the instructions provided in our Refund and Return Policy

14. How can I track my order?

You can track your order at any time using the Track Order Page
Simply enter your order number and email address to receive real-time updates.

Contact Information

Store Name: Turrau
Address: 222 Main St, Los Angeles, CA 90012, USA (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@turrau.com
Phone: +447474713478
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-8)
Response Time: We aim to respond to all customer inquiries within 1 - 2 business days