Billing Terms & Conditions

This Billing Terms & Conditions document outlines the payment methods, billing procedures, and related policies of Turrau.
By placing an order on our website, you confirm that you have read, understood, and agreed to the terms described below.

1. Accepted Payment Methods

At Turrau, we provide a range of secure and convenient payment options to ensure a smooth checkout experience.
We currently accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa
  • Bank Transfers (available for bulk or special orders — please contact us for details)

All payments are processed in United States Dollars (USD)

2. Payment Processing

  • Full payment is required at the time of checkout.

  • Orders will only be processed and prepared for shipment after successful payment confirmation.

  • If a payment is declined or fails, the order will not be completed or confirmed.

3. Pricing & Currency

  • All prices displayed on Turrau are shown in United States Dollars (USD).

  • Prices are subject to change without prior notice due to promotions, updates, or market adjustments.

  • Any applicable taxes and shipping charges are calculated and clearly displayed at checkout before the order is finalized.

4. Secure Payment Processing

Turrau uses SSL encryption and trusted payment gateways to protect all transactions and customer data.

We do not store, process, or have access to your full payment card details once a transaction has been completed.

5. Refunds & Chargebacks

  • Refunds are processed in accordance with our official Refund & Return Policy.

  • Any unauthorized or invalid chargebacks may be disputed through the appropriate payment provider.

  • If you experience a billing issue, we kindly ask that you contact us first at info@turrau.com, so we can assist you promptly.

6. Fraud Prevention

Turrau reserves the right to review, suspend, or cancel any order suspected of fraudulent or unauthorized activity.

For certain transactions, additional verification (such as identity confirmation) may be requested to ensure security.

7. Contact Information

Store Name: Turrau
Address: 222 Main St, Los Angeles, CA 90012, USA (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@turrau.com
Phone: +447474713478
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-8)
Response Time: We aim to respond to all customer inquiries within 1 - 2 business days